Information and FAQ
Lewpitas, with a magnifying glass!
Lewpitas is an online sunglasses store, founded in 2019 as a thrift store, in response to a less relaxed, scarce and expensive glasses market.
Our passion for fashion, particularly for glasses, led Lewpitas to develop as a brand and today we are moving towards the creation of our first glasses of our own design.
The name, in Portuguese, is very suggestive: Lewpitas is a deliberate error and is pronounced "Lupitas", from "magnifying glass", as sunglasses are informally called in Brazil.
From the beginning, we were warmly welcomed and embraced by the Brazilian fashion community, recognized for a unique curation of vintage and retro glasses. We are in magazines such as ELLE Brasil, Portfolio, GQ Globo, among others and our collection has already been a strong collaboration in fashion shows such as São Paulo Fashion Week and productions by major brands and artists.
At the heart of Lewpitas is our mission to unite a meaningful community of young creatives and create new narratives. We selectively collaborate with creators and entrepreneurs we admire to build that community, celebrate and uplift voices, personal stories, unique perspectives, and ultimately the effort to make the world a more beautiful place.
Common questions
Shipping, deadlines and values
How long does it take for my order to be dispatched?
All orders are processed within 3 business days, if urgent, please contact us! Any delay involving your order after it has been dispatched is the responsibility of the carrier and is beyond our control.
What prices, deadlines and carriers are available for my address?
The shipping cost is fixed and the available carriers are selected from DPD, Inpost and CTT depending on your region. For express shipping, please contact us.
Is it possible to track the tracking of my order?
Once your order has been dispatched, you will receive an email with shipping information. Take it easy! Sometimes carriers take time to update the tracking.
Which countries are served by Lewpitas?
We ship to European countries and worldwide to some locations. If your country is not covered by our list, please contact us to check availability.
Outlets
Lewpitas currently only works with online sales.
Exchanges and returns
I didn't like my glasses, how do we proceed?
Lewpitas offers exchanges/returns in case of buyer's remorse or defects. To request an exchange or return, the following rules must be followed:
- The return must be requested within 7 (seven) days of receiving the package.
- The product must be in its original packaging, with its labels and seals intact, and accompanied by the invoice.
If everything is okay, then from now on it's simple. You just need to send a message to exchange or return your product. To do this, simply follow the steps below:
- Please contact us with your full name, order number, and reason for the exchange or return.
We will reply to your message with the return shipping address. With this information, simply take it to your preferred post office.
Once we receive your product and verify that it is in its original condition (without scratches, stains, or any other defects not previously described), we will contact you within 2 business days to confirm which option you would like to choose for your exchange or return.
We have three options available, and all options are processed within three business days of us contacting you:
- Exchange for another product of the same value;
- Purchase a gift voucher to buy other products on the website;
- Full refund of the amount paid, with no cost whatsoever.
For products under 50 euros, the cost of shipping will be charged to the customer.
Note: Refunds take up to 5 business days to be processed.
If you have any questions, just contact us and we will help you in the best way possible.
Collaborations/commercial proposals
Get in touch with us via the contact page.
